If you wish to cancel or modify your order, please send an email as soon as possible to Our hours are Monday–Friday, 9AM–5.30PM. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed. Please email if you order does experience a delay by the courier and we will do our very best to help.Īs soon as your order is dispatched, we will email you a shipping conformation which will allow you to track the status of your shipment online. Pretty Lavish cannot be responsible for unanticipated delays.
Please note orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.
GENERAL DELIVERY INFORMATION FOR UK AND INTERNATIONAL
If customs, taxes or delivery is refused, the amount charged by your local authority to Pretty Lavish will be deducted from your refund. Please also note that customs clearance procedures can sometimes cause delays to your delivery. Therefore we encourage you to contact your local customs office for more information. Please note that if you live outside the European Union, you could be subject to customs clearing/duties, local taxation and additional processing charges which vary from country to country. Please see note below on Customs & Duties Orders over £800 will be subject to customs and duties, please see note below.Įxpress Shipping Service (approx.
RIBBED MIDI DRESS FOR FREE
Orders over £300 qualify for free shipping The prepaid cost will be calculated on the value of your basket.Įxpress Shipping Service (approx. The cost of delivery includes prepaid customs, duties and local taxation. If your order weights above 2kg then your order will be sent by courier and will not arrive until Monday.įor Guaranteed Saturday Delivery order before 2pm Friday Next day orders placed on a Friday before 2pm (if under 2kg weight) will be sent via Royal Mail and likely to arrive on Saturday. Next day orders placed on a Saturday or Sunday will not be collected by the courier until Monday meaning, your order will arrive on Tuesday. Next Day Delivery (for orders placed before 2pm Monday-Thursday) - £5.95.Standard Shipping: Royal Mail Tracked 48 (2-5 working days) - £3.95.
We would suggest for before Christmas delivery to order no later than 6 th December 2021, however this cannot be guaranteed. All orders placed after 2pm with Next Day delivery on this date we cannot guarantee before Christmas delivery.ĭue to increased transit times due to Brexit and Pending Customs Clearance we cannot guarantee exact delivery times over the festive period. UK Next Day Delivery – (For orders placed Monday- Thursday before 2pm)įor Christmas guaranteed delivery, please order before 21st December 2021 with Next Day Delivery. All orders placed after 2pm on this day with Standard Shipping Tracked 48 we will not be able to guarantee before Christmas delivery. Alternatively, you can also take your items purchased online to a Roman store to receive an exchange or refund on a gift card.UK Standard Delivery – Royal Mail Tracked 48 ( 2-5 working days)įor Christmas guaranteed delivery, please order before 17th December 2021 with Standard Shipping (Royal Mail Tracked 48 Delivery). You can return your items in the UK by post, using the pre-paid return label contained within your order. However, if this is not the case, we promise to refund or exchange any item you are unhappy with-provided you return it to us in a saleable condition, with all tags attached, within 60 days of the date shown on your despatch note. We hope that you love everything you buy from us. All UK deliveries are fulfilled by Royal Mail using a tracked service.įor international orders, customs and duty fees may apply, and we are unable to deliver to certain countries and areas. Our UK delivery options include Northern Ireland, the Channel Islands, the Isle of Man and BFPO addresses.
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